Terms and Conditions
Quotations will remain valid for a period of twelve weeks from date of posting.
A deposit of 50% will be required with the order unless an ALPS customer account is held. Goods will remain the property of ALPS Ltd until final payment is made. ALPS Ltd reserves the right to remove any property that is not paid for in full.
Installation to be paid in full within thirty days of completion.
If you are unable to comply with our payment terms, please contact us and we will endeavour to reach an agreement.
The quotations given are based on the proposed installation sites being free from obstacles in or above the ground and that there is easy access for delivery and installation vehicles. There is a minimum installation charge of £750.00 plus VAT.
If during installation, we uncover any items such as water pipes, shifting sand, concrete sections, cables or rock formations, or any unknown obstacles or underground caverns we will advise you immediately and it will be your decision on how work proceeds.
Additional costs may be incurred if equipment has to be dismantled in order to convey them through narrow access routes. Additional labour will be charged at £500.00 per day plus VAT and any additional materials or plant hire will be charged at cost.
Additional charges may also be incurred where skips are required to dispose of spoil to local licensed waste sites, unless if can be left on site safely.
Delivery: Standard equipment can be delivered up to eight weeks from confirmed order and special equipment may take a little longer.
The removal of any additional earth works will remain the responsibility of the customer unless this is prearranged with ALPS. Landscaping using any spoils can be undertaken but will incur its own costs in agreement with the customer.
Any goods found to be damaged or faulty upon delivery will be replaced by ALPS as soon as possible.
Cancelled orders may incur a cost and each quote issued will include cancellation charges dependent upon what stage the order has reached.
Customers account and personal details will remain confidential at all times and will not be used by ALPS or any company associated with ALPS without the prior consent of the customer.
Financial details of any customer will not be stored by ALPS or any company associated with ALPS and will not be used in any way other than under the terms of the contract.
Should your project be offered any of the special offers at the time of order, the following will apply:
Maintenance Contract: ALPS will carry out quarterly maintenance inspections using RPii qualified inspectors. ALPS will pay for a maximum of £50 per year of the maintenance contract for any required replacement parts. Any cost over and above this amount per year will require the authority of the customer before being incurred by the inspector. ALPS replacement parts offer will not cover any item subject to abuse or inappropriate use or found to be vandalised.
Annual Inspections: ALPS will pay for RPii annual inspections subject to the terms of offer. Payments will be made directly to the inspector by ALPS and annual inspection reports will be sent by the inspector direct to the customer.
A Post Installation inspection will be provided to the customer to ensure that the facility complies with the relevant Standards.
Any customer has to right to refuse any of the offers made by ALPS.